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Waters Categories


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Five Star Cleaning 24/7 Flood, Water, Fire, Smoke Emergency Clean ups and Restorations is ready to provide you with the best top quality green and professional services both in Residential and Commercial areas in GTA and Toronto areas.

Waters Categories & Health

All waters could have potential health problems. Water is the most single leading cause of pathogenic disease in the world. Waters’ potential health problems should never be underestimated. Bio pollutants are the biggest indoors problem due to their humid environment. Water damage is divided into three general categories:

– Category 1: Clean Water
– Category 2: Gray Water
– Category 3: Black Water

The Category of water contamination is not by color of water, but it is by source, contents, history and characteristics of water contaminant.

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Category 1

Clean Water, originates from a source that does not pose substantial harm to humans. For example, clean water source could be broken water supply lines, tub or sink overflow with no contaminates, appliance malfunctions involving water supply lines, melting ice or snow, falling rain water, broken toilet tanks and toilet bowls that do not contain contaminants or additives.

Clean water that has contact with structural surface and content materials may deteriorate in cleanliness as it dissolves or mixes with soils and other contaminants as time elapses.

Category 2

Gray water contains a significant level of contamination and has the potential to cause discomfort or sickness if consumed by or expose to humans. Gray water carries microorganisms and nutrients for microorganisms.

Gray water sources may include, but not necessarily limited to, discharge from dishwasher or overflow from washing machines, overflow from toilet bowls with some urine, some pump failures, seepage due to hydrostatic pressure, broken aquariums and punctured water beds.

Gray water may contain chemicals, bio-contaminants (fungal, bacterial, viral, algae) and other forms of contamination including physical hazards.

Category 3

Black water, contains pathogenic agents and is grossly unsanitary. Black water includes sewage and other contaminated water source entering or affecting indoor environment. Toilet backflows that originate from beyond the toilet trap is considered black water contamination regardless of visible content or color.

Category 3 water includes all forms of flooding from seawater, ground surface water and rising water from rivers or streams. Such a water source carry silt and organic matter into structures that creates black water conditions.

The water is considered to be Category 3 water in situations where structural materials and /or contents have been contaminated with such contaminants as pesticides, heavy metals, or toxic substances.

Water Damage Prevention

Judging Water Categories

The following may be helpful in judging the potential for health concerns is a water restoration situation:

Sanitary Water + Sanitary Surface= Wet Sanitary Environment
Sanitary Water + Sanitary Surface + Time= Unsanitary Surface
Sanitary Water + Unsanitary Surface = Unsanitary Surface
Sanitary Water + Unsanitary Surface + Time= Unsanitary Environment
Unsanitary Water+ Sanitary Surface = Unsanitary Environment

Any person with compromised immune systems, respiratory or allergies, or who are under 2 years must remain off the job site where there is black water situation, until the area is safe for living.


We’ve been in the business of water damage restoration for over 34 years.

All of our technicians are certified through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) program, and are bonded specifically for water damage projects.

5 Star Cleaning has helped thousands of Ontarians get back on their feet after their worst moments of crisis.

We help you with direct payment plans or filing your claim with insurance. We deal with your insurance directly, including speaking directly with your adjuster and billing directly to your insurance to make the process easier for you!

We have all the up-to-date equipment needed to professionally mitigate the damage to your property and to ensure your restoration needs are met.

5 Star Cleaning has a quick response time (under 1 hour throughout Toronto and the GTA) with all the tools necessary to immediately begin your restoration project.

We are a one stop shop for all of your needs, including emergency plumbing, re-construction post-water damage, carpet cleaning, house cleaning, disinfecting and deodorizing, and much more!

In Canada, floods and water damage are some of the highest occurring types of damage to occur to homes. Many accidents and incidents and can lead to water damage, these include burst pipes, flood damage, leaking roof, overflowing appliances, foundation leaks and sewer backups. All of these accidents and incidents are the main cause of property insurance claims. 5 Star Cleaning offers you the best flood clean-up services throughout Toronto and the GTA. 5 Star Cleaning provides water damage restoration services to residents every single day. 5 Star Cleaning offers 24/7 services and guarantees a 1-hour response time from the time of call to your home or business for water damage.

All of our flood and water restoration technicians are certified through the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

In most cases, yes!

We speak to, negotiate and work directly with your insurance company, so you don’t have to!

First, our IICRC certified technicians we will arrive on the scene within 1 hour to meet with you. Our technicians will get right to work, assessing and documenting all of the damage.

We will provide a detailed scope of work and a comprehensive invoice for emergency services and repairs.

Next, we review your insurance policy to help you understand your coverage and what you are entitled to. We will contact your insurance company to help you through the claim process and identify what type of restoration your insurance company covers.

If you opt to pay for the services out-of-pocket, our technicians will provide you with a comprehensive quote and will keep you up to date on any changes.

Following, we will meet with the insurance adjuster on-site to help identify all parts of the loss.

Lastly, we will negotiate with the insurance adjuster to help you get everything they are entitled to and have the full claim paid and covered by insurance (not including the deductible).

You, the homeowner, have the right to choose who will be working on your project. You are entitled to choose the contractor that you want to work with. Insurance companies may try to strong-arm you to use their contractor because it is cheaper on the insurance company and are more likely to accept all of their terms. You are allowed to work any contractor of your choosing and we can help to negotiate the terms that will benefit you the most.

Many homeowners chose to pay for mitigation directly, rather than having a claim put through insurance. One reason may be that a homeowner does not want to increase their insurance rate, or their deductible is too expensive. At 5 Star Cleaning, we work directly with our clients to find an affordable, professional and reasonable plan to restore your water damage. We understand that the cost of water damage restoration may be an unforeseen cost – as a result, we are flexible with payment plans to accommodate homeowners and their financial concerns. Do not hesitate to call us for a free phone, or in person quotation – 4163157562

A technician will access the damages done to your property and discuss the next steps with you. Technicians will provide you with advice you can trust! We will walk you through what steps are needed to fix your problem. We have in house and preferred contractors to guide you towards plumbing issues, reconstruction, house cleaning, carpet cleaning, rug cleaning and others. This is the type of work we do every day! Our quote and assessments will be for direct payment or insurance purposes. If you have any questions, please do not hesitate to call us at 416-315-7562.

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24/7 Emergency Water Damage Restoration

1 hour response time for Toronto or GTA. Free same day estimates and assessment. We work with insurance companies and offer direct billing. Certified and professional technicians!